What You Can Expect

Before your first session

We are so appreciative that you have chosen us to be part of your journey to a more fulfilling life. We want to make your experience with us as easy as possible so that you can focus on what really matters. Before you arrive, our office management team will confirm with you the date, time and location of your appointment. You will be requested to do some initial paperwork. You may download your initial paperwork (click here) and fill it out prior to coming to the office. If you’d prefer to fill it out in our office, please arrive 15-20 minutes early.

Make Yourself Comfortable

It’s a good idea to plan to arrive a few minutes early for your appointment to complete forms if you haven’t already done so. When you enter our offices, make yourself comfortable while you wait for your therapist. Your therapist will greet you and invite you in to your office. We are one of only a few therapy offices to offer the following as standard amenities with our service:

Hot Tea and Coffee (In waiting area)
Calls returned within 24 hours during the week
Free guest wifi
Self-help lending library

Your Session

If you are new to therapy, nerves are normal. But don’t worry, we are committed to making this a safe environment.

You will join your therapist in one of our comfortable treatment rooms. Basically, our first session is about getting to know one another so that we can help you as quickly as possible. You may be asked some questions. Some are to gather information necessary so that your health insurance will cover your treatment. Other questions will be related to what you need us to know about you and what is happening in your life. We will use this information to guide our sessions.

You may ask us anything. We will answer any questions you may have about us, our experience and what you can expect in future appointments. We want you to feel comfortable.

Therapy sessions are typically 50 minutes. However, some families and couples benefit from being treated for 75 minutes.

Choosing the Right Therapist

It’s important that you feel comfortable with your therapist. If you didn’t make a connection or aren’t comfortable for any reason, please let us try again. We know we have the right therapist for you. Don’t give up on therapy just because you didn’t quite fit with your first therapist. Let us help match you.

Payments

Payment can be made before or at the end of session by cash, check or credit/debit card.

We want your experience of therapy to be EASY. One of the ways we do that is to help you navigate the insurance maze. We will check your benefits, explain them to you, help you predict what your costs may be, and get you scheduled, bill your insurance company and work hard at reimbursement. When we get denials, we will fight on your behalf to seek reimbursement. We are comfortable working with the Department of Management Health Care to ensure that your rights as consumers are being taken care of.